Service Portal

We are sorry you are having issues with your Truitt and White purchases. Please visit our Installation and Maintenance and Warranties and Information pages for more information. Please be aware the only warranty that applies is the manufacturer’s warranty. 

Truitt and White or Marvin will provide free labor on manufacturer warranty defects on Marvin products within 1 year of purchase. Customers have 60 days from when they are notified their products have been received to report missing or damaged products. If your product is out of warranty we will do our best to identify replacement products for purchase. Service after 1 year or for non warranty work including installation error and site visits to evaluate problems may incur service charges.

Our scope of service is limited to parts replacement for product purchased in the past 10 years. If you need help outside of this scope one of the service providers below can help you.

Arrow Glass 510-525-2118 services: Bay Area, SF, and peninsula.
Habitat window and door 925-286-2973 services: east bay.
Trinity Window Services 888-641-2452 services:: all of Bay Area, SF, peninsula, and Monterey area
The Home Doctors 415-883-4085 services: SF, bay and north bay.