FAQ

We will accept returns of most products purchased from our inventory. Products for return and all requests for credits must be accompanied by the original purchase receipt. Returns for all products are required to meet the following conditions: Lumber and building materials must be in unused, clean, and saleable appearance. All lumber must be returned in the lengths purchased. All hardware and packaged items must be in its original packaging and be in its original condition.

Return hardware to our Hardware Center located inside the main store. To return lumber, start inside our main store and tell the sales clerk that you have a lumber or building product return. The sales clerk will contact a yard clerk and have you proceed to our lumberyard for product inspection and take possession of the return. You will then return to the store for the refund or credit to be written.

Be prepared to provide information regarding the approximate date of original purchase and method of payment. Returns may be subject to a 15% restocking fee if we cannot find you’re original purchase receipt.

Any packaged product that is in sellable condition is eligible for return as long as we still stock the product.