LUMBER YARD: 510-841-0511

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FAQ

Credit Questions & Policies

We can process an application for our 30-Day Credit Account generally within 5 days.

If you suspect someone unauthorized used your credit account, please contact our Credit Department and give them an invoice number and date. We will research the purchase and attempt to determine who is responsible for the purchase. You will not be responsible for any fraudulent purchases.

Contact any salesperson, cashier or our credit department with the invoice number and date of purchase and we will email any requested invoice copy.

If you have or sign up for a Web Track account with us, you can view all invoice copies online anytime.

Sign up or sign in »

All purchase discounts are earned by cumulative tracked purchases on a quarterly basis, or if a given project based on size and scope merits preferred pricing.

Contact our Credit Department by phone at (510) 649-2664, by efax at (888)-å370-0850, or by emailing credit@truittandwhite.com.

Contact our Credit Department by phone at (510) 649-2664, by efax at (888)-å370-0850, or by emailing credit@truittandwhite.com to change the mailing address on your account.

Education & Seminars

Parking for seminars is along 2nd street and/or in our Showroom parking lot.

Most seminars are free of charge, but reservations are required. To view and register for our upcoming seminars, please visit our events page.

The majority of our seminars are free but pre-registration is required on our events page. If there is a fee associated with a seminar, the information will be posted on the Seminars and Events section of our website.

Estimates & Ordering

Window and door special orders may be picked up at Receiving Department #2 located at:

1805 Second Street Unit ‘C’
Berkeley, CA 94710
(510) 644-2671

All other special orders may be picked up at Receiving Department #1 located at:

1817 Second St.
Berkeley, CA 94710
(510) 649-2660

Our Receiving Departments are open Monday – Friday 7:00am – 5pm and Saturday 8:00am – 3:30pm.

When any product ordered is not available at the time of the delivery, our Dispatch Department will contact you. If you discover the missing products while the delivery driver is present, have him contact the Dispatcher for information. We will determine the status of the products and contact you and arrange for a future delivery.

Lumber, Building materials, and Hardware

1817 Second St.
Berkeley, CA 94710
(510) 649-2660

Our Receiving Departments’ hours are:

Monday – Friday 7:00am – 5pm
Saturday 8:00am – 3:30pm

There are several ways to order from us, see below for all options:

Merchandise Returns

We will accept returns of most products purchased from our inventory. Products for return and all requests for credits must be accompanied by the original purchase receipt. Returns for all products are required to meet the following conditions: Lumber and building materials must be in unused, clean, and saleable appearance. All lumber must be returned in the lengths purchased. All hardware and packaged items must be in its original packaging and be in its original condition.

Return hardware to our Hardware Center located inside the main store. To return lumber, start inside our main store and tell the sales clerk that you have a lumber or building product return. The sales clerk will contact a yard clerk and have you proceed to our lumberyard for product inspection and take possession of the return. You will then return to the store for the refund or credit to be written.

Be prepared to provide information regarding the approximate date of original purchase and method of payment. Returns may be subject to a 15% restocking fee if we cannot find you’re original purchase receipt.

Any packaged product that is in sellable condition is eligible for return as long as we still stock the product.

Power Tool Repair

Truitt and White no longer repairs tools on-site. If you are in need of tool repair, we recommend you visit one of the tool repair services listed here.

Additional Questions

This California law was created many years ago with the intent of protecting subcontractors and suppliers from less-than-reputable building contractors. Because of the complexity and scope of this law, both homeowners and builders should be familiar with it.

Yes, we will ask that you complete a California Resale card which we will maintain on file for future use.

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