If you suspect someone unauthorized used your credit account, please contact our Credit Department and give them an invoice number and date. We will research the purchase and attempt to determine who is responsible for the purchase. You will not be responsible for any fraudulent purchases.
The majority of our seminars are free but pre-registration is required on our events page. If there is a fee associated with a seminar, the information will be posted on the Seminars and Events section of our website.
When any product ordered is not available at the time of the delivery, our Dispatch Department will contact you. If you discover the missing products while the delivery driver is present, have him contact the Dispatcher for information. We will determine the status of the products and contact you and arrange for a future delivery.
We will accept returns of most products purchased from our inventory. Products for return and all requests for credits must be accompanied by the original purchase receipt. Returns for all products are required to meet the following conditions: Lumber and building materials must be in unused, clean, and saleable appearance. All lumber must be returned in the lengths purchased. All hardware and packaged items must be in its original packaging and be in its original condition.
Return hardware to our Hardware Center located inside the main store. To return lumber, start inside our main store and tell the sales clerk that you have a lumber or building product return. The sales clerk will contact a yard clerk and have you proceed to our lumberyard for product inspection and take possession of the return. You will then return to the store for the refund or credit to be written.
Be prepared to provide information regarding the approximate date of original purchase and method of payment. Returns may be subject to a 15% restocking fee if we cannot find you’re original purchase receipt.
This California law was created many years ago with the intent of protecting subcontractors and suppliers from less-than-reputable building contractors. Because of the complexity and scope of this law, both homeowners and builders should be familiar with it.