LUMBER YARD: 510-841-0511

Connect on FacebookTwitterYouTubeInstagramInstagrConnect on LinkedIn
  • Account Login
  • Service Portal
en Englishes Spanish
en English
Truitt & WhiteTruitt & White
  • Products
    • Windows and Door Showroom San Francisco Bay Area
    • Tools, Paint, and Hardware
    • Building Materials Supplies
    • Moulding, Trim, and Siding
    • Lumber Yard San Francisco Bay Area
    • Line Card
  • Brands
  • Decking
    • Deck Guide
    • Batu
    • Fijian Mahogany
    • Ipe
    • MOSO
    • Redwood Heart
    • Thermory
    • Trex
  • Services
    • Local Delivery
    • Credit/Billing Support
    • Window and Door Field Service
    • Green Building
    • Door Shop & Milling
    • Trade Professional
    • Web Track
    • Report a Millwork Issue
  • Locations
    • Window & Door Showroom Berkeley
    • Lumberyard & Hardware Store Berkeley
  • Resources
    • Warranties & Information
    • Installation & Maintenance
    • Tool Repair
    • Get Started With Our Online Store
  • About Us
    • Our History
    • Our Team
    • Events
    • News
    • Community Projects
    • Project Gallery
    • Testimonials
    • Careers
  • Connect With Us
  • FAQ
Truitt & White
  • Products
    • Windows and Door Showroom San Francisco Bay Area
    • Tools, Paint, and Hardware
    • Building Materials Supplies
    • Moulding, Trim, and Siding
    • Lumber Yard San Francisco Bay Area
    • Line Card
  • Brands
  • Decking
    • Deck Guide
    • Batu
    • Fijian Mahogany
    • Ipe
    • Redwood Heart
    • Thermory
    • Trex
  • Services
    • Local Delivery
    • Credit/Billing Support
    • Window and Door Field Service
    • Green Building
    • Door Shop & Milling
    • Trade Professional
    • Web Track
    • Report a Millwork Issue
  • Locations
    • Window & Door Showroom Berkeley
    • Lumberyard & Hardware Store Berkeley
  • Resources
    • Warranties & Information
    • Installation & Maintenance
    • Tool Repair
    • Get Started With Our Online Store
  • About Us
    • Our History
    • Our Team
    • Events
    • News
    • Community Projects
    • Project Gallery
    • Testimonials
    • Careers
  • Connect With Us
  • FAQ
Connect on FacebookTwitterYouTubeInstagramInstagrConnect on LinkedIn
Truitt & WhiteTruitt & White
  • Account Login
  • Service Portal

FAQ

Credit Questions & Policies

How long does it take to process my application for a credit account?

We can process an application for our 30-Day Credit Account generally within 5 days.

Someone used my account who is not on my Authorized Buyers list. What do I do?

If you suspect someone unauthorized used your credit account, please contact our Credit Department and give them an invoice number and date. We will research the purchase and attempt to determine who is responsible for the purchase. You will not be responsible for any fraudulent purchases.

Can I get a copy of a lost invoice?

Contact any salesperson, cashier or our credit department with the invoice number and date of purchase and we will email any requested invoice copy.

If you have or sign up for a Web Track account with us, you can view all invoice copies online anytime.

Sign up or sign in »

How do contractor discounts work?

All purchase discounts are earned by cumulative tracked purchases on a quarterly basis, or if a given project based on size and scope merits preferred pricing.

How do I add/remove buyers to my account?

Contact our Credit Department by phone at (510) 649-2664, by efax at (888)-å370-0850, or by emailing credit@truittandwhite.com.

How do I change my mailing address?

Contact our Credit Department by phone at (510) 649-2664, by efax at (888)-å370-0850, or by emailing credit@truittandwhite.com to change the mailing address on your account.

Education & Seminars

Where do I park for Seminars?

Parking for seminars is along 2nd street and/or in our Showroom parking lot.

Will I need a reservation for any seminars?

Most seminars are free of charge, but reservations are required. To view and register for our upcoming seminars, please visit our events page.

Is there a fee for your seminars and workshops?

The majority of our seminars are free but pre-registration is required on our events page. If there is a fee associated with a seminar, the information will be posted on the Seminars and Events section of our website.

Estimates & Ordering

Where do I pick up my special order?

Window and door special orders may be picked up at Receiving Department #2 located at:

1805 Second Street Unit ‘C’
Berkeley, CA 94710
(510) 644-2671

All other special orders may be picked up at Receiving Department #1 located at:

1817 Second St.
Berkeley, CA 94710
(510) 649-2660

Our Receiving Departments are open Monday – Friday 7:00am – 5pm and Saturday 8:00am – 3:30pm.

I received my delivery, and all of the items ordered did not arrive. What should I do?

When any product ordered is not available at the time of the delivery, our Dispatch Department will contact you. If you discover the missing products while the delivery driver is present, have him contact the Dispatcher for information. We will determine the status of the products and contact you and arrange for a future delivery.

Where is your Receiving Department located?

Lumber, Building materials, and Hardware

1817 Second St.
Berkeley, CA 94710
(510) 649-2660

Our Receiving Departments’ hours are:

Monday – Friday 7:00am – 5pm
Saturday 8:00am – 3:30pm

How do I order from you?

There are several ways to order from us, see below for all options:

  • Stop by our main store at:
    642 Hearst Ave.
    Berkeley, CA 94710
  • Call or text to 510-841-0511
  • Email us at quotes@truittandwhite.com
  • Create quotes on our Web Store at https://tawportal.epicoranywhere.com/.

Merchandise Returns

What is your product return policy?

We will accept returns of most products purchased from our inventory. Products for return and all requests for credits must be accompanied by the original purchase receipt. Returns for all products are required to meet the following conditions: Lumber and building materials must be in unused, clean, and saleable appearance. All lumber must be returned in the lengths purchased. All hardware and packaged items must be in its original packaging and be in its original condition.

Where do I return lumber, hardware?

Return hardware to our Hardware Center located inside the main store. To return lumber, start inside our main store and tell the sales clerk that you have a lumber or building product return. The sales clerk will contact a yard clerk and have you proceed to our lumberyard for product inspection and take possession of the return. You will then return to the store for the refund or credit to be written.

What if I don't have my original purchase receipt?

Be prepared to provide information regarding the approximate date of original purchase and method of payment. Returns may be subject to a 15% restocking fee if we cannot find you’re original purchase receipt.

How long after purchasing a product(s) do I have for returns?

Any packaged product that is in sellable condition is eligible for return as long as we still stock the product.

Power Tool Repair

Do you repair power tools?

Truitt and White no longer repairs tools on-site. If you are in need of tool repair, we recommend you visit one of the tool repair services listed here.

Additional Questions

What is the Mechanics Lien Law?

This California law was created many years ago with the intent of protecting subcontractors and suppliers from less-than-reputable building contractors. Because of the complexity and scope of this law, both homeowners and builders should be familiar with it.

Are you set up to handle resale transactions?

Yes, we will ask that you complete a California Resale card which we will maintain on file for future use.

Truitt & White Window
& Door Showroom

1831 Second St
Berkeley, CA, 94710
Text/Call: 510.649.4400

Truitt & White Lumberyard & Hardware Store

642 Hearst Avenue
Berkeley, CA, 94710
Text or Call: 510.841.0511
Get A Quote:
quotes@truittandwhite.com

Shop Online Window & Door Showroom HARDWARE STORE & LUMBER YARD

STAY IN TOUCH - SIGN UP FOR OUR NEWSLETTER​

Select list(s) to subscribe to

About Us

  • Our History
  • Our Team
  • News
  • Community Projects
  • FAQ

Resources

  • Local Delivery
  • Credit/Billing Support
  • Window and Door Field Service
  • Green Building
  • Door Shop & Milling
  • Tool Repair
  • Trade Professional
  • Sitemap

Shop Online

  • Stock Doors
  • Skylights
  • Building Materials
  • Moulding
  • Decking
  • Plywood
  • Framing
  • Fencing
  • Connectors
  • Fasteners, Nuts & Washers
  • Hardware
  • Paint & Stain

Locations

Truitt & White Lumberyard & Hardware Store
642 Hearst Ave
Berkeley, CA 94710
Get Directions
Phone: (510) 841-0511
Text: (510) 841-0511

Hours:
Mon – Fri 6:00 a.m. – 5:00 p.m.
Sat 7:00 a.m. – 1:00 p.m.
Sunday Closed

FacebookTwitterInstagramLinkedinYoutubeTruitt & White | FAQ

Truitt & White Window and Door Showroom
1831 Second Street
Berkeley, CA 94710
Get Directions
Phone: (510) 649-4400
Text: (510) 841-0511

Hours:
Mon – Fri 8:00 a.m. – 5:00 p.m.
Sat – By appointment only
Sunday Closed

FacebookTwitterInstagramLinkedinYoutubeTruitt & White | FAQ

Follow Truitt & White Window and Door Showroom:

FacebookTwitterInstagramLinkedinYoutubeTruitt & White | FAQ

Follow Truitt & White Lumberyard & Hardware Store:

FacebookTwitterInstagramLinkedinYoutubeTruitt & White | FAQ

Ⓒ 2024 Truitt & White